Popups not working in arcgis.com ("no information available" error)

[JonFisher]

Hello,

I recently noticed that popups aren't working for one of my map services when viewed in the arcgis.com map viewer. When I click on a feature I get a "No information available" error instead of the popup info. The map service is http://maps.tnc.org/ecadpubprodanon/rest/services/tnc_lands_anon_WM/MapServer and the popups for the map service work in ArcMap and a Flex map I have. Popups on other map services in the same server directory also work fine (e.g. http://maps.tnc.org/ecadpubprodanon/rest/services/portfolio_anon_WM/MapServer). This is one of my organization's three major data layers so it's a big inconvenience.

Any ideas what could be going on?

Jon

[MikeMinami · Accepted solution]

There seems to be a problem with the way this service is configured. The service is configured with a time parameter:

Time Info:  Start Time Field: PROTDATE End Time Field: N/A Track ID Field: N/A Time Extent: [1966/10/10 05:00:00 UTC, 2011/12/28 05:00:00 UTC] Time Zone: Eastern Standard Time    Respects Daylight Saving: False Time Interval: 1 (esriTimeUnitsYears) Export Options:  Use Time: True Time Data Cumulative: True Time Offset: 0

The start time value references a field called PROTDATE, however, a query against this field shows that most record values are NULL.

Query PROTDATE

When we query the service to display a popup, we include the time interval. Since the values are null, the query will return no features.

You need to either remove the time settings from the service or populate the time field appropriately.

Thanks,

Mike

[JonFisher]

Thanks Mike! In other platforms (e.g. Flex) it works OK; it just ignores the null records (sadly our data is badly in need of cleanup but it needs to be done by knowledgeable staff state by state so it's an arduous process) and shows the records that DO have time info. Good to know that ArcGIS Online has higher standards. This map service is cached anyway, but we use the same msd for a dynamic map service in other applications. I'll just make a new mxd without the time feature for the cached service.

Jon