Points not showing in map

[BobEuliss]

I'm new to ArcGIS Online and to ArcGIS Server Manager 10. I have an mxd published as a service and imported to ArcGIS online from the server. It imports but points don't show, zoom to will move the map a little, and you can't click on the service and get a response. Appreciate any help.

[MikeMinami]

Can you provide the URL to your map service so we can look at it? Alternatively, if you've created a web map that contains it, share the web map with everyone and then post the URL to it here.

thanks,

Mike

[BobEuliss]

Here's the link to the web map.

http://www.arcgis.com/home/webmap/viewer.html?webmap=dd27c171691d4c09a4a14c4a71d9f7e2

I've imported a service from ArcGIS Server Manager and it does show up on the left but no points. It should show red dots with number labels.

Thanks for your help.

[MikeMinami]

Your service appears to have no layers in it. If you look at the URL to the service, there are no layers listed.

http://gismanagerdev.rco.wa.gov/arcgis/rest/services/BobsFY2012_RankedProjects/MapServer

Can you verify that your service is working correctly?

Thanks,

Mike

[BobEuliss]

Well that's interesting. The .mxd certainly has layers in it. I wonder if I did something wrong when I published it. I have republished it several times hoping that would correct the problem. By the way, I have published other services that do show points correctly.  Any thoughts?

Thanks!

[MikeMinami]

You have to clear the rest endpoint cache.

http://gismanagerdev.rco.wa.gov/ArcGIS/rest/admin

Login and clear the cache. Hopefully that clears things up for you.

Thanks,

Mike

[BobEuliss]

Thanks for the suggestion. Believe it or not, I cannot log into this account. ArcGIS server was installed by a consultant and it appears that we have not recorded the correct username and password for this account. I do have access to the server itself so can I clear the cash on the server?

Thanks.

[MikeMinami]

It should be the same login as ArcGIS Server Manager, or specifically a member of the agsadmin group (for ArcGIS Server for .NET).

Another option is to reset the web browser with iisreset for IIS, or restart tomcat.

thanks,

Mike

[BobEuliss]

I'm getting pretty frustrated with ArcGIS Server Manager. When I try to login in to the Admin account I get "invalid referrer."

[BobEuliss]

Okay, finally got this resolved but no one knows exactly how. We created another mxd and published from a different server and it just worked.

Now on to find out how to get into the admin account.

Thanks for all suggestions.