Please fix the 7 year old bug "Unable to add user to AGOL due to apostrophe in email"

[RandyKreuziger1]

This bug is listed as high severity but is now 7 years old.  Please do something about it! 

BUG-000122039 : When adding a member to an organization in ArcGIS Online, emails that contain an apostrophe are not accepted as valid email addresses.

[DanPatterson]

Do you have the link? It isn't showing up on the Support site using the bug number or even just the word 'apostrophe' as search keys

[RandyKreuziger1]

Hi Dan, I think you have to ask ESRI to associate your organization with the bug before you can see it.  That's the way it's always worked for us. 

[EMani]

Hello @RandyKreuziger1 

The status of BUG-000122039 is Under consideration.

It is not currently in the product plan, but Esri have not ruled out addressing it.

Bug and Enhancement Request Status

There isn’t an existing idea logged for this issue. Please go ahead and create a new Idea so that the workflow impact and requested enhancement can be properly tracked.

In addition, please log a support case for the bug and escalate it.

Provide a Business Impact Statement for a Bug

• How the bug affects day‑to‑day workflows
• The number of users or teams impacted
• Any delays, operational risks, or service interruptions caused
• Why a fix is needed urgently

Once the idea is created and the case is logged with the Business Impact Statement, we can proceed with escalation.

Workaround: Add another email alias without an apostrophe to the user's account, and use this email alias when adding a member to an organisation in ArcGIS Online

[RandyKreuziger1]

I'm sorry, but filling out an ESRI Idea for a known high severity bug seems ridicules from a customer point of view.  It's a bug, bugs should just be fixed by Vendors.

[EMani]

The most effective way to ensure issues like this are investigated, prioritised, and addressed is through a formal Technical Support case. A logged case provides traceability and ensures it enters the official defect workflow. Without a case, we don’t have a mechanism to track or escalate the issue internally.

[RandyKreuziger1]

We have a two year old case that is linked to the seven year old bug.

[RandyKreuziger1]

BUG-000122039 has been closed: Known Limit.

Description: When adding a member to an organization in ArcGIS Online, emails that contain an apostrophe are not accepted as valid email addresses.

Please refer to the table below for an explanation of this status. For more information on this defect, visit my.esri.com and navigate to the Bugs and Enhancement section under the Support tab. Expand the + next to this defect to see the potential workarounds and further explanations for the status change.

As Designed	After review by the development team, it has been determined that this behavior is as designed.
Known Limit	After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control.
Non-Reproducible	This issue was not reproducible when tested by the development team. Defects may be given this status when they cannot be reproduced or are no longer relevant in a development version of the software, but a specific fix was not installed to address the issue.
Will Not Be Addressed	The development team has considered the issue or request and concluded it will not be addressed.

Esri Inc.
THE SCIENCE OF WHERE™