Charmalee,
We are currently testing the tour map for public art in our city. I have downloaded the template and we are using a arcgis online basemap. For the last week we have been testing on various pc's with various versions of IE. I have a pc with IE9 and I cant figure out the issue. While searching the forum I found your map and it works great on the on the IE 9 pc.
Are you hosting the template on your own server? How old is your template? Is it the most current? I added the content="IE-Edge,chrome=1" to the meta tag. Do you have the same setting?
-June