It does work.
I am using an organization account.
I publish the map service to our server and then bring it into AGOL. It is a map service not a feature service, do you think that is the issue? I can set up an interactive filter with the map service it is just when I publish it using the filter template, it still has the �??Web map does not contain any interactive filters". The city I work for has not provided room yet on our SDE for publishing feature services.
I use firefox and internet explorer as my browsers.