Error: Unable to open the map because the basemap is not available.

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11-23-2021 06:51 AM
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TylerT
by
Occasional Contributor

Greetings,

I'm getting this error in AGOL with any basemap I select.  Where are can the Administrator's basemap configurations be found?  I am the administrator and just need specific location of the setting.   Or, is there a deeper issue that somebody else has experienced.

TylerT_0-1637679067932.jpeg

 

Thank you,

Tyler

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TylerT
by
Occasional Contributor

Well, mystery solved.  ESRI blocked my IP.  Issue resolved!

Thank you.

View solution in original post

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Robert_LeClair
Esri Frequent Contributor

In researching this error message, I found a few things:

  1. Was there a recent implementation of security software in your org?  If so, you would need to implement an exception to allow ArcGIS Online certificate as the default basemap coming from ArcGIS Online.
  2. Was a user role created?  Does it allow the users to view content shared through the org's groups?

Hope this helps!

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TylerT
by
Occasional Contributor

Well, mystery solved.  ESRI blocked my IP.  Issue resolved!

Thank you.

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