Error: Unable to open the map because the basemap is not available.

[TylerT]

Greetings,

I'm getting this error in AGOL with any basemap I select.  Where are can the Administrator's basemap configurations be found?  I am the administrator and just need specific location of the setting.   Or, is there a deeper issue that somebody else has experienced.

Thank you,

Tyler

[Robert_LeClair]

In researching this error message, I found a few things:

1. Was there a recent implementation of security software in your org?  If so, you would need to implement an exception to allow ArcGIS Online certificate as the default basemap coming from ArcGIS Online.
2. Was a user role created?  Does it allow the users to view content shared through the org's groups?

Hope this helps!

[TylerT · Accepted solution]

Well, mystery solved.  ESRI blocked my IP.  Issue resolved!

Thank you.