Enable ownership-based access control is grayed out

[MKF62]

I have enabled editor tracking on my feature service and when I go to overwrite the service, I still do not have the option to enable the ownership-based access control option (it is still grayed out). How do I get this to work? My workflow to get it on ArcGIS online goes like this:

1) Publish the service from ArcMap while logged in to AGO, under the "Sharing" property I share it to My Content.

2) Feature service shows up on AGO and when I view the item details > Settings there is no option for access control.

3) When I make a map with the feature service in AGO and view the item details > Settings, there is no option for access control.

Do I need to have a user defined on my server for each person that will be using this web map in Collector? I currently don't, but I don't care if it shows up as ESRI_Anonymous, as long as they're only allowed to edit their own features, I'm fine.

[Anonymous User]

Hi Molly,

Is this the ownership base access control that you are hoping to enable: https://enterprise.arcgis.com/en/server/latest/publish-services/windows/ownership-based-access-contr...?

This functionality can only be used with enterprise geodatabases, not databases, and thus can only be used with Fearture Services published to ArcGIS Server, not ArcGIS Online. 

[MKF62]

I am using it on an enterprise geodatabase, the services are published to Server, and then I believe I should be able to use them on ArcGIS Online given this documentation on portal https://enterprise.arcgis.com/en/portal/latest/use/enable-ownership-control.htm. You should be able to set up the ownership control when you either publish the service or after the fact (of which I can do neither because it's grayed out everywhere). So even if I can't see the settings on AGO (which I was unclear on so thanks for that), I should still be able to set it on Server, and I cannot.

[MKF62]

Figured out the issue, even though it's probably not really the correct solution since in the documentation it states you can change the setting after publishing. For me, I couldn't overwrite the service with it enabled or change the setting on the Server, so I just published a new service from scratch and then I was given the option to enable it. Don't know why but it works.