Hi,
I have a customer that has created a map on ArcGIS Online, and enabled the pop-up. But when pointing on an object theres only an empty pop-up that says that there is no information. The layer that my customer use is their own MapService created with ArcGIS Server 10.1 (but the service is on their own network so it´s not reachable outside the office). My customer can see the map and the layer but can´t see any information in the pop-ups.
The difference compared to 10.0 for the environment is that there were services completely open (no login) from outside. Now you must be logged into their network to reach them. But my customer can add the layer to ArcGIS Online and can see the symbols on the map, but the pop-up information does not work?
Does anyone have an idea why this is so?
Regards,
Jonas H.