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Cannot delete member: ArcGIS Pro offline

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03-27-2025 04:55 AM
Woosh_AP
Occasional Contributor

I am the administrator of our organization's ArcGIS Online system and I am trying to remove a staff member who has since left the organization. When trying to do so, I get a pop-up error message reading" "Unable to delete member: {User]. This member has taken their ArcGIS Pro license offline." This would've happened prior to me joining the organization. Is there any way to solve this or override the error?

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George_Thompson
Esri Notable Contributor

Looks like you will need to contact Customer Service to have them remove the user. See this post here: https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-named-user-license-offline-how-to/m...

Hope this helps!

--- George T.

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George_Thompson
Esri Notable Contributor

Looks like you will need to contact Customer Service to have them remove the user. See this post here: https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-named-user-license-offline-how-to/m...

Hope this helps!

--- George T.