can't sign in to arcgis online through ArcMap file menu

06-30-2010 12:41 PM
Esri Regular Contributor
When I try to sign in to ArcGIS Online through the ArcMap File menu (version 10.0 final), I get a Sign On Failure message that says "Unable to connect to ArcGIS Online." I can connect through my web browser with no problem.

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37 Replies
MVP Esteemed Contributor

Can you ​refresh you browser?  Exact steps to do this will depend on what browser you are using ( do a search and you should find many suggestions)

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New Contributor

I did a "Reset" on IE from one of the other replies above, but no luck. My primary browser is Chrome, however. Still unable to connect to ArcGIS Online from ArcMap (either browser works fine.) When I hit "Trouble Connecting?" It fails all of the tests (proxy server, download speed, network latency, and network route).

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Occasional Contributor II

I've tried other solutions such as deleting registry for AGOL, and also adding AGOL domains to Internet Explorer's trusted sites. None of this was a reliable solution as they only worked at times.

I've tried connecting to AGOL via https and this has been consistently working for me.

by MVP Regular Contributor
MVP Regular Contributor

Thanks, this trick saved me

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New Contributor II

This worked for me. Thanks!

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New Contributor II

That worked for me, as well!  Thank you for posting!

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New Contributor

check your firewall. i had recently done a fresh install and firewall settings were reset.

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New Contributor II


I corrected this problem with the TLS Patch 1.2 patch :

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