Can not connect to ArcGIS Online

[JamieTill]

I have installed ArcGIS 10, however the option to sign in is greyed out in the File menu. If I click on ArcGIS Online from the File menu the ArcGIS Online box appears, it waits about 2 minutes and then says "unable to connect to the remote server".

I have tried putting in my username / password into the proxy settings in ArcCatlog, but there was no difference. I just want to use Bing Maps as a base layer. Has anyone else had this issue?

[MikeMinami]

Frank,

I'm just wondering how you were able to connect to the internet through other applications, like a web browser, without this proxy information set on your system. IE, Chrome and Firefox will all use this system setting by default. So perhaps you manually configured it for your browser as well or you weren't using a web browser from this computer?

Thanks,

Mike

[FrancisBoscoe]

I had the same information entered in the "Use automatic configuration script" box, which was sufficient for everything up until ArcGIS.

[MagnoliaGarcia]

I'm having the same issues! 😞 How exactly did you do the tweeking? Hope someone could share some help. Thanks.

[LaydaAGOSTO]

Hi, I had the same problem... installing Service Pack 3 solve it.

[JarrahMuller]

I still have this problem.

I am using ArcView 10.0 Service Pack 3 through a proxy.

I have tried changing Internet Explorer proxy settings from 'automatically detect' to the actual proxy details. In both cases Internet Explorer can connect but ArcView cannot.

The ArcGIS connection test (File>Sign In...>Trouble Connecting?) shows the following (connection.png attached).

when I try ArcGIS online, i get the error shown in (ArcOnline.png attached). When I try to add a base map using File>Add Data, I get a blank window but no errors.

I am able to log in ok through ArcView File>Sign In...

[BertramOstendorf]

I still have the same problem. With serivce pack 4 'Add Basemap' shows an empty dialog. Arcmap10 crashes when I try to sign in to ArcGIS online.  I can't even send an error report to ESRI.  My workaround with service pack 3 used to be to download basemaps (open never worked) from the ESRI web site and then add it to ArcMap. With service pack 4, ArcMap hangs when I try to do this.

Proxy settings work fine for all other programs (IE Expl., Firefox, R, Dropbox etc.)

Also, ArcMap works fine when I use a private network without proxy.

[NicholasMcWilliam]

I had something of the opposite problem (ArcGIS v10, SP5): I am not using a proxy server, nor is a proxy server set in IE or ArcCatalog, yet ArcMap would always ask me for a proxy log-in.

The solution I found in the end was: IE > Tools > Internet Options > Connections > LAN Settings > Automatically detect settings = OFF / unticked (it had been ON / ticked).