Basemaps shift and move when zooming in and out, misplacing features.

[CaseyPrice]

When zooming in and out on ArcGIS Online, the basemap (no matter which one) will shift around. The features stay in place, meaning that zooming in can make a feature appear to have moved a considerable distance.

Take a look at the video. After placing a feature on the intersection of a road and then zooming in and out, the basemap shifts around, completely misplacing the point feature. In the video I show this happening with both the Imagery basemap and the Topographic basemap.

How can this be fixed? Thanks.

[CaseyPrice]

New information: This is only happening on the newer Map Viewer. Upon switching to Map Viewer Classic, the basemaps stay put. Weird!

[David_McRitchie]

Hey Casey,

This is rather odd behavior. Since this is only happening on Map Viewer I think it would be best if you raised a Technical Support case with your distributor as this looks like a defect.

It would also be worth confirming if this is happening on all base maps, and within different locations.

Hope that helps,

David

[ElieRizk2]

I am facing the same with the web map shared using ArcGIS Pro, I attached a video showing two maps:

1. the first map doesn't have this issue, where I am using the event theme layer reading from a view with unique value symbology.

2. the second map has the same data source with one difference being that I am using heat map symbology.

when zooming out to infinite zoom the heat map goes out of its initial extent as shown in the attached video.

I am not able to sort out the behavior behind that noting that I am using ArcGIS Enterprise 11.2 and Pro 3.2