Attachment Viewer app - not in list of templates

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08-26-2019 03:00 AM
JoeNunn
Occasional Contributor

Hi

Regarding the Introducing Attachment Viewer! (https://www.arcgis.com/home/item.html?id=3ce375a56ed145bfa5e2214e2ad8983d ) I cant find the app in the list of templates?  This is  when I try to do this:

  • On the Content page, click Create - App - From Template

How to i get to add this to the template list?  Is this a setting in our organisational account why it does not appear?

Thanks

Joe

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2 Replies
JoeNunn
Occasional Contributor

I should also add i dont get an option to "Click the Create a Web App button on this page"

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ColinKelly
Esri Contributor

Hi Joe,

Looking at the screenshot in the comment that you left, it looks like you're not signed in when viewing the Attachment Viewer template. This would explain why you weren't able to see the 'Create a Web App' button on that page, but does not explain why you don't see the template in the template gallery.

It is possible that your Organization Administrator has changed the setting for configurable apps within your organization as there is a way to choose the configurable apps based on an existing group. Have the Admin navigate to the Organization tab > Settings > Map > Configurable Apps. To ensure that all of the current Esri Default configurable apps are available to users, this setting should say, "Esri Default". If it does, and you still cannot see the app template, the documentation reads that you may need to choose this again, and hit 'Save'.

Hope this helps!