Reset ArcGIS Online Password Without Email

274
1
11-23-2020 02:24 PM
Status: Open
MikeNelsonOP
New Contributor II

AGO users occasionally forget their passwords. When they do, they can click on the forgot password link from the login page, which prompts them for the username:

          MikeNelsonOP_2-1606167308405.png

They get the following verification that an email has been sent:

          MikeNelsonOP_0-1606167205624.png 

Because of enhanced email security filtering, some users in my organization are getting that email blocked (the message is quarantined). The email looks like it comes from notifications@arcgis.com, but it is actually disguised and comes from an @amazonses.com account. There seems to be a lot of other traffic coming from @amazonses.com (not Esri related), which makes it hard for our security team to locate and release that specific message.

AGO administrators have the option to reset passwords, but this again sends an email from @amazonses.com and also gets sent to quarantine.

I would like an option for AGO administrators to be able to reset passwords without an email so we do not have to try to release those emails from our quarantine.

It could work similarly to when a new user is created without sending invitations (you have to inform the member):

          MikeNelsonOP_0-1606170184521.png

Please consider voting this up.

 

1 Comment
RichSiko

We have the same problem with the reset password emails going to quarantine. The AGO Admin should have the ability to reset a password without an email.

The Amazon Web Services domain @amazonses.com is utilized by too many companies to send SPAM emails.