I had a lot of trouble trying to identify property in an ArcGIS Web Application. The issue that I had is that:
1) The identify tool is on by default, however there is no icon that gives user feedback that clicking on the map will identify data on the map.
2) The Icon on the website opens up the "About Web Map" popup. This icon is too similar to the identify tool icon in ArcMap.
1) Consider having an Icon that explicitly states that the identify tool is active.
2) Reconsider the about web map icon as it is too similar to the identify icon in ArcMap
Reference: ArcGIS Web Application
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