Allow Admins to manage Offline Map Areas

10-29-2019 12:45 PM
Status: Open
Occasional Contributor III

Our organization is large and has employee turnover, and often we need to transfer ArcGIS Online content from an employee who has left to somebody else. Also, with Enterprise accounts, we sometimes need to create a new account for someone due to email changes, and transfer over their existing content. When a web map is enabled for Collector and has Offline Map Areas created for it, admins are not able to transfer ownership of that web map (per ESRI documentation). They are also not able to view or manage those Offline Map Areas - including being able to delete them.


The only workaround we have found so far is to create a copy of the map and transfer ownership of that, but then the Offline Map Areas are lost, and the admin is not even able to recreate them for the new owner (though in many cases we wouldn't be able to regardless, since we are unable to see what those map areas even were to begin with).


Allowing admins to transfer web maps with Offline Map Areas would be ideal, but if that is impossible due to technical limitations, please consider allowing admins to at least manage the map areas of web maps they do not own (view/create/delete).


Agreed. Not allowing the admin to change ownership of maps that have offline map areas, or to at least be able to update offline map areas, makes it very difficult to deal with employee turnover or even for short-term coverage of people who are sick or on vacation.


Our agency also has this need...  we know we are able to use the member's Transfer Content option to move ALL content from a person to a folder in another person's content, however we often need to move just select items, especially in the case where the person who had the offline areas is not actually closing their account, but rather are just passing on a project or workflow to another staff member.      It would be helpful if the Change Owner dialog allowed us to change the owner of layers with offline areas, or at least if the Transfer Content option had the ability to pick which items to transfer.


Please fix this!  Thanks and have a great day.