One reason the service area polygons may not get created is bad connectivity in the network.
You can bring up the properties of the service area layer and on the Line Generation tab, check on
the generate lines option and re-solve. Do you get any service area lines?
If no lines are generated, can you do a shortes path route using the Route Analysis layer and get back a path on that network?
If you can not get a path then there is probably a connectivity issue or some attribute (Restrictions or Impedance) that are causing the solvers to not work. On the NA toolbar, the second from right icon lets you "identify" network edges. Use it to inspect some lines and see what costs (impedance attribute), restrictions are on that edge and also see if the edges are connected to all its relevant neighbors.
Jay Sandhu