ArcGIS Navigator crashes depending on the phone model

[NoxoloKheswa]

Hi everyone,

I just wanted to check if there's a way around the crashes experienced with ArcGIS Navigator? I thought there is something wrong with my map packages but I am realizing that the maps and app work just fine on other smartphones like Samsung and iPhone. And no, there are no issues with phone storage nor network coverage on the phone, a Xiaomi Redmi every other app like Collector works just fine.

[HeatherMcCracken]

Hi there,

I realize this is an old post - but thought to mention that we are soon releasing an update to Navigator. It's possible that this may resolve this issue for you. If you are still experiencing crashes with this phone (i hope not!), it would be great if you can try the beta version of this release by joining our Early Adopter Community. and let us know how it goes in the Early Adopter forum.

Thanks,

Heather