Agent disconnected on Monitor 2024.1.0

[Oiligriv]

Hello
after a 99% disk saturation the postgres crashed.
after restarting the postgreSQL and doing some maintenance to the DB via arcgis monitor, everything started working again.
after 5 days I realized that all the agents were disconnected.
I did the following steps.
restarting the agent to see if it would reconnect by itself, instead it doesn't work.
launching the registration command specifying the id --agent-id but nothing it is not possible to reconnect the agent.

it seems similar to my old post, but in that case the agent id command worked

https://community.esri.com/t5/arcgis-monitor-questions/no-data-monitoring/m-p/1575252#M2404

Thanks 

Virgilio

[Oiligriv]

I was trying to view the arcgis monitor client logs, I don't know if it helps, but I noticed this statement

Max consecutive ping failures reached: disconnecting from server

Virgilio

[Oiligriv]

the registration was successful, I had recreated the admin user as viewer instead of admin.
but the mass disconnection anomaly remained

[DerekLaw]

Hi @Oiligriv,

Can you please contact Esri Tech Support and open a case so they can help investigate further?