Video: ArcGIS Monitor User Group meeting #3 - Troubleshooting Strategies
On June 17, the third ArcGIS Monitor User Group meeting was held. The topic was a discussion on troubleshooting strategies for working with ArcGIS Monitor.
Two experts from Esri Technical Support discuss the top common issues that ArcGIS Monitor users encounter. They also outline troubleshooting strategies to resolve issues related to ArcGIS Monitor installation, component connectivity, and other common errors. This is an intermediate-level presentation. Attendees should have a solid foundation in ArcGIS Enterprise and working knowledge of ArcGIS Monitor.
ArcGIS Monitor User Group #3: Troubleshooting Strategies
Webinar attendee submitted questions & answers:
Q1) Is there documentation to explain what each metric does and how to configure metrics?
A1) Yes, please review the help topics for each component. Each metric is defined and explained.
Q2) What is the difference between the Analysis & Collections tabs?
A2) The Analysis tab displays analysis views (aka. reports of data) while the Collections tab displays collections defined in Monitor.
Q3) Is it possible to monitor the geodatabase?
A3) Yes, you can register geodatabases as components with ArcGIS Monitor.
Q4) Are there any plans to open up the Monitor database to other database such as SQL Server?
A4) No, there are no plans to support a different DBMS platform for the AM Database.
Q5) Can we add Web Adaptors/Web Servers to Monitor?
A5) Currently, ArcGIS Monitor does not collect metrics on web adaptors/web servers. Please submit an enhancement request along with your use case in the ArcGIS Monitor Ideas forum, so we can assess its priority.
Q6) What is the recommended service account that needs to run the Monitor service? Does it need to be the ArcGIS service account or can it be a local/domain account? Would there be issues if using local? And do all the agents need to match the server?
A6) Information on options for the ArcGIS Monitor account is available in this help topic, Set up and manage an ArcGIS Monitor account.
Yes, AM Agents need to be at the same release version as AM Server.
Q7) Can one Monitor installation be used to watch both on-prem and cloud servers?
A7) Yes, this is supported.
Q8) Will upgrading from a version of Monitor 2023.x to 2025.x require a new or updated install of PostgreSQL?
A8) No, you should not need to upgrade the PostgreSQL instance when upgrading to Monitor 2025, as long as the PostgreSQL release is supported. Please see this help topic, Required database repository.
Q9) I'm currently using ArcGIS Monitor 2023, where I understand the use of AM agents is optional. If I upgrade to version 2024 or later, will I be required to install an AM agent on each ArcGIS Server machine?
A9) Yes, starting at the ArcGIS Monitor 2024.0 release the deployment architecture changed. AM Agents will need to be installed on hosts where data will be collected from, such as enterprise portals and ArcGIS Server sites. The exception is for database/geodatabase hosts.
Q10) Is there a developer license of ArcGIS Monitor and an SDK?
A10) No, there is no developer license of ArcGIS Monitor and there is currently no SDK. If you have specific requirements, please share your feedback on Esri Community in the ArcGIS Monitor forums.
Q11) When can we monitor URLs?
A11) Starting at ArcGIS Monitor 2025.0, you can register either an ArcGIS Online organization or a 3rd party ArcGIS Server site, then select its web services to register with Monitor. Learn more in the ArcGIS Monitor 2025 release blog.
Q12) How can I get the ArcGIS Monitor log files?
A12) Please review this help topic, Work with logs.