Thanks for the quick response. First off, I don’t think it would be right to consider this issue “resolved” if the resolution was switching computers with no understanding of what was causing the underlying problem. I suspect what is going on here is that ArcGIS Maps for Adobe Illustrator is silently failing to open and render the .AIX content. I suspect this because it previously worked on my computer as recently as a week ago, but when I opened an AIX file I would briefly see the empty, generic-3x5-landscape artboard before the extension took over and unpacked the AIX content. Yesterday it simply wouldn’t do the second part. I tried exporting the AIX multiple times and from multiple projects stored in multiple directories, with the same result. I even restarted the computer, and that did not fix the issue. Nor did logging out and logging back in.
This morning I tried again, and it DID work… sort of. There is no clipping mask for the map frame. Unfortunately this means I can’t replicate the original problem, so I can’t send you a screenshot of the generic artboard. Is there any way to access a log file for the extension? I wonder if that might reveal something.
