I teach a digital cartography class and right now, I am having the students do assignments pertaining to ArcGIS Maps for Adobe creative Cloud using the Mapping By Design book.. Students either use Adobe Illustrator 2022 or 2023. Recently, a number of students have gotten an error message when syncing that says "The file filename.aix is in an unknown format and cannot be opened." Here are some examples of screenshots that students have sent me.
When I open their .aix file on my computer (which is a MacBook Pro that has Illustrator 2023) and performing the steps, I have no issues syncing. Does anyone have a workaround regarding this issue?