Unable to complete setup : test map won't display

[LucieBoucher1]

Hi,

I've tried to setup the ArcGIS Javascript API on our server and I can't make it work.  I have followed all the steps described on the install.html page, changed the paths in all the files, fixed the IIS to add the Default.ashx page, but whenever I try to test my install with a basic code, there is never a map showing up.  I only have a large white rectangle displayed on the page.  I tried to used two different map services : one from arcgis.com and a local one, without success.

I was wondering if someone had experience the same type of issue when installing the API.  I used the 2.6 files.

Any tips on points to look for?

Thanks a lot!!!

[LucieBoucher1]

Are you trying to run a .jsp page from IIS?

According to the install guide, I added the Default.aspx page in the IIS Manager.  I also added the index.php and index.jsp pages, eventhough it was not mentionned in the installation guide, when jeff.pade first mentionned it.

[derekswingley1]

Can you open a ticket with support? Because this probably boils down to server configuration, and the number of moving parts involved, they're probably going to get a solution for you faster than we can.

[LucieBoucher1]

Ok, thanks for your help!

[VickyP]

Hi LucieBoucher,

I am also trying to install JavaScript API locally, it is working from a url for example http://localhost/arcgis_js_api/library/2.7/jsapi/, but when I put it inside a webpage that will display the map, it is not working properly, it is through a javascript error:- Microsoft JScript runtime error: '3' is null or not an object, Please help if you know the solution?

[LucieBoucher1]

Unfortunately, I don't have a solution for you.  I was able to use the API with the online version, but I never managed to find how to correct my bug for the local version.  Since I only needed the API for a quick test about online editing, I did not search further to fix the problem.  As Derek Swingley suggested, opening a ticket with the support might be the best way for you to get the answer you are looking for.

Sorry for not being able to help much...

[VickyP]

Hi LucieBoucher,

  Thanks for replying, can you tell me how to raise the ticket? I am in India and I am not a direct customer of ESRI.