Enable indoor positioning - ArcGIS Pro - Tool is not licensed

[MariaCarolinaJurema]

Hello,

I'm trying to configure a map to use it in ArcGIS IPS, but when I open the "Indoor Positioning Tools" in ArcGIS Pro, it indicates that the "Tool is not licensed" (image attached to this post) but according to the documentation it is only necessary an ArcGIS Pro Std or Adv + IPS license.

- https://pro.arcgis.com/en/pro-app/latest/tool-reference/indoor-positioning/enable-indoor-positioning...

- https://doc.arcgis.com/en/ips/latest/get-started/prepare-a-map-for-arcgis-ips.htm

I'm using a GIS Professional Advanced with ArcGIS IPS User Type Extension enabled for my user, and my organization has Indoor Maps and Indoor Spaces.

Do I have to do some additional configuration?

Thank you!

Maria Carolina

[PaoloFogliaroni]

Hi Maria, 

can you check/provide the following extra info:

1) ensure you are logged in to the correct AGOL organization or Enterprise portal and that this is set as the active portal in Pro

2) ensure that your organization is assigned the ArcGIS IPS Organization Capability and that this is properly activated? You can do that by opening a python window from within ArcGIS Pro and typing the following:

url = arcpy.GetActivePortalURL()
portal_desc = arcpy.GetPortalDescription(url)
org_capabilities = portal_desc['orgCapabilities']
print(org_capabilities)

The result should be a list of dictionaries reporting the status of your organization's capabilities. One of these should look like this

[..., {'id': 'ips', 'status': 'active'}, ...]

If the status of the IPS organization capability is anything else than 'active', it has not been properly activated.

3) ensure you are logged in with a user that
   a) is at least a GIS Professional Standard user type or higher
   b) has been assigned the ArcGIS IPS User Type Extension 

Let me know if all of the above is as expected.

Paolo

[MariaCarolinaJurema]

Hello Paolo, thank you for the reply, it was very helpful!

We tested the script and indeed, the ArcGIS IPS Organization Capability is not active. This was the output:

[{'id': 'indoorsspaces', 'status': 'active'}, {'id': 'indoorsmaps', 'status': 'active'}]

Is there any documentation that guides how to do this activation?

Once again, thank you.

[PaoloFogliaroni]

Hi, 

actually, from the output you got looks like the IPS Org Capability is not there at all. Can you double check this on your portal? 

1. Open a web browser and browse to your portal home
2. login with and admin account
3. Navigate to "Organization->Licenses->Organization Extensions" and verify that the ArcGIS IPS extension is listed, it is active, and with a valid expiration date
   

If the Extension is not listed something went wrong during the setup phase. Make sure to review the instruction reported at the following link:

https://pro.arcgis.com/en/pro-app/latest/help/data/indoor-positioning/get-started-with-arcgis-ips.ht... 

There are instructions for both AGOL and ArcGIS Enterprise. 
By the way, are you using an AGOL organization or an Enterprise portal?

[Fabio_Pires]

Hello Paolo, I have the same issue on my ArcGIS Enterprise.

As you can see below, my Enterprise has a valid ArcGIS IPS license.

But when I run the python code, I get the following result:
[{'id': 'ips', 'status': ''}]

Can you help us?

[PaoloFogliaroni]

Hi Fabio, 

this is also a weird case. 

There must be some issue with the IPS license installation. I am not very familiar with how the license installation works in detail. I guess the best is to get in touch with Esri customer support. 

Out of curiosity, can you share the configuration of your Enterprise machine?

- OS of the machine
- webserver on the machine
- ArcGIS Enterprise version

Eg: Ubuntu 18.04 - Tomcat - Enterprise 10.9