I have a Manager Instant App. Cannot select or zoom. Map eventually freezes inside app. (hosted in ArcGIS Online)
5 users trying, appear to all be on the same Edge version. It seems to possibly work initially and then eventually no longer allows to select or zoom in and out in the map area. I have given the team clear instructions: open map tools, activate selection tools, activate drawing tool, draw box in map to select, making sure appropriate layer is selected from layer dropdown. Some can draw the selection box, some cannot; some can draw and that triggers the freeze and doesn't select.
User 2: no issue, works in Edge and Chrome but chrome wasn't updated, didn't do windows 11 25H2 update.
User 3: cannot select or zoom in map in Edge or Chrome, both are updated - did windows 11 25H2 update.
User 4: works in Chrome, not Edge, and Chrome but chrome wasn't updated - did windows 11 25H2 update.
User 5: worked in Chrome and not Edge but then stopped working in Chrome after Chrome updated - did windows 11 update.
User 1A: no issue, works in Edge and Chrome (new machine set up) - stopped working after chrome update
User 1B: intermittent issues in Edge (not tested in Chrome) eventually freezes (did windows 11 25H2 update) then machine is taken by IT for regular maintenance
User 1C: new machine, opened other manager apps in updated chrome, no issues. reopened initial app, no issues.
Edge is: EDGE Version 149.0.4022.80 (Official build) (64-bit)
Chrome is: Version 149.0.7827.201 (Official Build) (64-bit)
I've tried other Manager instant apps. This behavior doesn't seem to impact every Manager Instant app. Then I open those other manager apps both browsers, go back to this one, and then it works again. I can select and zoom. So something mysterious is like blocking function intermittently and it's not something that is cached.
App is shared with 4 other users. I am owner/admin. We are all in the same group with the map, and the layers in the map. Settings are all on appropriately for editing/adding for users. We haven't had this issue before last week, this app was created January 2026. No changes had been made to group membership or layers or maps or apps. But I reopened the app and republishing post Esri update last week hoping that was solution - which seemed so at first, but just for me and not others. Cleared browser caches no improvement. If there's an improvement it only lasts a few minutes and clearing cache doesn't reset.
I have reached out my IT to find out if we all have the same machine setups and if some recent Windows 11 25H2 update would be connected if that means anything to anyone.
Teresa Blader
Olmsted County GIS
GIS Analyst - GIS Solutions
