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Category Gallery fails to load

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10-31-2022 07:49 AM
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Joshua-Young
Regular Contributor

I am trying to migrate our old Minimal Gallery apps to the Category Gallery before upgrading to ArcGIS Enterprise 11. I am running into a problem where the gallery never loads. All that is displayed is the moving progress bar. I have tried different groups, web browsers, and even an admin account, but they are all stuck at loading.

There is an error in the browser consoles saying "Uncaught The item containing the living atlas categories could not be determined". However, when i check the web traffic the Category Gallery has successfully found the category schemas and the ArcGIS Online Content Category Sets group. I am not seeing any errors in the web traffic, the app just stops after requesting "https://<portalurl>/sharing/rest/content/groups/a4be56ab633f4a3885b3a7d7f44bc82f/search?f=json&q=typekeywords: &<token>"

which returns:

 

{
	"query": "typekeywords: ",
	"total": 3,
	"start": 1,
	"num": 10,
	"nextStart": -1,
	"results": [
		{
			"id": "7bd4accd288940fbb9ae890bbbb752de",
			"owner": "esri_en",
			"created": 1519872882000,
			"modified": 1519872882000,
			"guid": null,
			"name": null,
			"title": "INSPIRE categories",
			"type": "Content Category Set",
			"typeKeywords": [
				"Content Category Set",
				"Inspire",
				"sourceId#INSPIREContentCategorySet"
			],
			"description": "INSPIRE categories include a comprehensive set of spatial data themes set out in the INSPIRE Directive.",
			"tags": [
				"INSPIRE",
				"INSPIRE categories"
			],
			"snippet": "INSPIRE categories include a comprehensive set of spatial data themes set out in the INSPIRE Directive.",
			"thumbnail": "thumbnail/ago_downloaded.png",
			"documentation": null,
			"extent": [],
			"categories": [],
			"spatialReference": null,
			"accessInformation": "https://inspire.ec.europa.eu/",
			"licenseInfo": null,
			"culture": "en-us",
			"properties": null,
			"advancedSettings": null,
			"url": null,
			"proxyFilter": null,
			"access": "public",
			"size": -1,
			"subInfo": 0,
			"appCategories": [],
			"industries": [],
			"languages": [],
			"largeThumbnail": null,
			"banner": null,
			"screenshots": [],
			"listed": false,
			"numComments": 0,
			"numRatings": 0,
			"avgRating": 0,
			"numViews": 1,
			"groupCategories": [],
			"scoreCompleteness": 68,
			"groupDesignations": null
		},
		{
			"id": "ac460e5e080d4a75a6a44f604a8b723a",
			"owner": "esri_en",
			"created": 1519872882000,
			"modified": 1519872882000,
			"guid": null,
			"name": null,
			"title": "ISO categories",
			"type": "Content Category Set",
			"typeKeywords": [
				"Content Category Set",
				"ISO",
				"ISO 19115",
				"sourceId#ISOContentCategorySet"
			],
			"description": "ISO 19115 categories include topic categories from the International Organization for Standardization that provide a method for describing and cataloging geographic information.",
			"tags": [
				"ISO",
				"ISO 19115 categories"
			],
			"snippet": "ISO categories includes topic categories from the International Organization for Standardization that provide a method for describing and cataloging geographic information.",
			"thumbnail": "thumbnail/ago_downloaded.png",
			"documentation": null,
			"extent": [],
			"categories": [],
			"spatialReference": null,
			"accessInformation": "https://www.iso.org",
			"licenseInfo": null,
			"culture": "en-us",
			"properties": null,
			"advancedSettings": null,
			"url": null,
			"proxyFilter": null,
			"access": "public",
			"size": -1,
			"subInfo": 0,
			"appCategories": [],
			"industries": [],
			"languages": [],
			"largeThumbnail": null,
			"banner": null,
			"screenshots": [],
			"listed": false,
			"numComments": 0,
			"numRatings": 0,
			"avgRating": 0,
			"numViews": 1,
			"groupCategories": [],
			"scoreCompleteness": 68,
			"groupDesignations": null
		},
		{
			"id": "f85688427e844dc49d334880b4c23c3f",
			"owner": "esri_en",
			"created": 1519872882000,
			"modified": 1519872882000,
			"guid": null,
			"name": null,
			"title": "ArcGIS categories",
			"type": "Content Category Set",
			"typeKeywords": [
				"Content Category Set",
				"LivingAtlas",
				"sourceId#ArcGISContentCategorySet"
			],
			"description": "ArcGIS categories include a selection of topic categories and subcategories that can be used to categorize many types of geospatial content. These categories are used to support ArcGIS Living Atlas of the World, and can be customized to support other collections or organizations. The categories include a small number of top-level categories on general topics that can be browsed for broad coverage of that topic, and more specific subcategories for finding specific types of content.",
			"tags": [
				"ArcGIS categories"
			],
			"snippet": "ArcGIS categories include a selection of topic categories and subcategories that can be used to categorize many types of geospatial content. These categories are used to support ArcGIS Living Atlas of the World.",
			"thumbnail": "thumbnail/ago_downloaded.png",
			"documentation": null,
			"extent": [],
			"categories": [],
			"spatialReference": null,
			"accessInformation": "Esri, Inc.",
			"licenseInfo": null,
			"culture": "en-us",
			"properties": null,
			"advancedSettings": null,
			"url": null,
			"proxyFilter": null,
			"access": "public",
			"size": -1,
			"subInfo": 0,
			"appCategories": [],
			"industries": [],
			"languages": [],
			"largeThumbnail": null,
			"banner": null,
			"screenshots": [],
			"listed": false,
			"numComments": 0,
			"numRatings": 0,
			"avgRating": 0,
			"numViews": 160,
			"groupCategories": [],
			"scoreCompleteness": 65,
			"groupDesignations": null
		}
	]
}

 

"Not all those who wander are lost" ~ Tolkien
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1 Solution

Accepted Solutions
KellyHutchins
Esri Frequent Contributor

Can you clear your browser cache and re-test the application to see if it will load now. 

View solution in original post

6 Replies
KellyHutchins
Esri Frequent Contributor

Can you clear your browser cache and re-test the application to see if it will load now. 

CharliePoate
New Contributor II

Hi Kelly, 

What is the solution to this issue? We have an instance of 10.9.1 that is showing this error with a filter gallery that was developed in 10.8.1 and is now not accessible to people unless they sign in. Our system is on prem with no access to the internet.

RandyBonds_Jr_
Occasional Contributor

Same problem! Any update? 

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CharliePoate
New Contributor II

We identified the problem was associated to the livingAtlasGroupQuery: in the portal sharing rest end point - portal/sharing/rest/portals/self - I think when the gallery was loading it kept trying to find a living atlas group which didn't exist or something along those line. By setting it to blank it resolved our issue. This was for 10.9.1.

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RandyBonds_Jr_
Occasional Contributor

Thanks! We ended up applying this patch yesterday and it fixed the issue.

https://support.esri.com/en-us/patches-updates/2023/portal-for-arcgis-security-2023-update-1-patch-8...

Joshua-Young
Regular Contributor

I cleared my browser cache and the application works now. I did not change anything on my end, so whatever you all did fixed the problem for me, thank you!

"Not all those who wander are lost" ~ Tolkien
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