Attachment Viewer - No attachments found

[RobertThomson]

The layer I am trying to display works fine in a web map on AGOL and my desktop.  Attempting to create a web app with Attachment viewer always give "No attachments found".

[SarahMcDonald_Esri]

Hi Robert,

Thank you for reaching out. Is the feature service that is being used in the application coming from ArcGIS Server/Portal for ArcGIS or ArcGIS Online?

Thanks!

Sarah

[RobertThomson]

It's from ArcGIS Online.

[SarahMcDonald_Esri]

Hi Robert, 

Got it, would you be able to provide the link to the application or the web map being used? 

Thanks!

Sarah

[RobertThomson]

Attachment Viewer 

[SarahMcDonald_Esri]

Hi Robert,

Thanks for providing the application. I did some testing with the application and was able to see the issue that you are seeing as well. I found that the attachments would not be recognized in the attachment viewer application when there was a map server service in the map, even if this isn't the layer with attachments. I went into my map and adjusted the URL for the map server to reference a direct item in the service, for example: https://<Server_URL>/arcgis/rest/services/<Service_Name>/MapServer/0

Rather than using the map server URL like this: https://<Server_URL>/arcgis/rest/services/<Service_Name>/MapServer

Can you try that adjustment and let me know if that helps the application to recognize the attachments in the water curb stop valves layer?

Thanks!
Sarah

[RobertThomson]

Adding /0 to the end of the URL without a space did the trick.  Thanks.

[ProfFerideSchroeder]

How do you adjust the URL?  Thanks!

[Seanrobison1]

I am having the same problem.  How did you adjust the URL?