Unable to remove custom domain

12-08-2020 04:52 AM
New Contributor III

Hi Esri,

we have a site with custom domain datahub.brno.cz which we would like to remove to go back to the default HUB domain oursite-ourorg.hub.arcgis.com. After we remove the domain and hit the save button we get an error instead of the message of successful change. Please see the picture attached. Do you know where could be the problem? We even tried to clone the site so we could set the new domain from scratch but the cloning failed as well.


Thanks a lot for your help. 

Take care


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Esri Contributor

Hi @RobertSpál1,

It looks a record does not exist for the domain in your screenshot. We will need to troubleshoot. Please email me at thervey@esri.com and send a URL of your site, the custom domain that you currently have and the domain that you want to change to.

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