Select to view content in your preferred language

'Error Loading Survey' in Public Hub Site

488
3
Jump to solution
09-14-2023 10:53 AM
Veronicampbell
New Contributor III

I created a hub site and added a survey made in Survey123, both are set to Public, however when I'm signed out of my account I cannot view the survey. An error message shows up "Error Loading Survey" "We received an error loading this survey, select below to open directly". Clicking the button doesn't bring you to the survey. I've tried adjusting the privacy settings for the feature layers that are automatically created with the survey, but this didn't help. 

0 Kudos
1 Solution

Accepted Solutions
Veronicampbell
New Contributor III

**Update - The issue was fixed by logging into Survey123 Connect, going to 'Analyze survey' under Tools, and updating the XLSForm Template. 

View solution in original post

0 Kudos
3 Replies
JessicaLott_Dymaptic
New Contributor II

Hello Veronica, 

Did you get this resolved?

When you are not logged in, does your survey123 open in your browser with it's direct link outside of your Hub Site?

0 Kudos
Veronicampbell
New Contributor III

Hello, no I haven't been able to fix the issue. I even tried recreating the survey. I used the survey widget within my hub, so if someone is logged in, they can enter their information within the same page.

0 Kudos
Veronicampbell
New Contributor III

**Update - The issue was fixed by logging into Survey123 Connect, going to 'Analyze survey' under Tools, and updating the XLSForm Template. 

0 Kudos