Custom Domain Invalid SSL (21+ hours since switching)

John_Spence · ‎04-08-2021

We made our custom SSL change about 21 hours ago and I am starting to get concerned that Hub still has not updated. We have PCs within the network that can not access the site due local policies.

Is it a literal 24 hours or is something actually wrong?

John_Spence · ‎04-12-2021

After a number of calls and an escalation of the ticket to urgent, this was resolved with Esri addressing an issue on their end that had caused their SSL certificate issuance process to fail for not just my site, but multiple.

View solution in original post

John_Spence · ‎04-09-2021

@Anonymous User -- Tech support is telling us that on their notes reaching out on GeoNet is the way to resolve Hub issues. Might just be the early morning nature of the call, but that doesn't sound right at all.

We're at 38 hours now since switching to the CNAME with no SSL certificate in sight. Do we need to provide you a certificate to use?

John_Spence · ‎04-12-2021

After a number of calls and an escalation of the ticket to urgent, this was resolved with Esri addressing an issue on their end that had caused their SSL certificate issuance process to fail for not just my site, but multiple.