ArcGIS Hub supporting https on custom domains

[DarrenHaag]

A Question on ArcGIS Hub / Open Data.  

Is there a timeframe for supporting https on custom domains?  If not, is there currently a workaround that can be applied (requesting a new ssl, etc..) to ensure https traffic has no issue accessing the custom domain?

[PamBond1]

It seems to be having problems.

[Anonymous User]

it appears your CNAME was not setup to exactly to our documentation. You need to set your CNAME according to the below instructions exactly: Rather than setting the CNAME to your site's URL you set it to the hub.arcgis.com URL so our infrastructure can let your CNAME move from site to site. 

Given a few others have had the same issue we're going to make a few updates to the UI that sets this in the coming months. 

[PamBond1]

Great. I passed this along to our web team and have been told the CNAME record has been created.  Now I just need to wait 24 hours for Esri to issue a certificate?

[PamBond1]

Our open data site is now working with https.  Awesome sauce.  Thanks Graham Hudgins‌

[DevinLavigne]

Graham Hudgins‌ are you saying it takes 24hrs for it to become active? Do we need to let you know. I'm having the errors with my hubsite now.

[Anonymous User]

The system should issue a HTTPS certificate for your custom domain within 24 hours of configuring the custom domain. If you're getting errors, can you please let us know via support? We can take a look at your site

[DevinLavigne]

Thanks Graham. I contacted support on Friday and never heard from anyone. I'm going on 4+ days and its still not working.

[Anonymous User]

Can you send me your site's URL?

[DevinLavigne]

The url is https://elpaso-hlplanning.hub.arcgis.com

and the custom URL is https://elpaso.hlplanning.com

Thanks Graham.

[DevinLavigne]

Graham Hudgins‌ any update? Tech support has been non-responsive.