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ArcGIS Hub- Error when turning off new workspaces

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3
4 weeks ago
Amanda__Huber
by MVP Regular Contributor
MVP Regular Contributor
4 weeks ago

Hello, 

We recently tried turning off the hub workspaces while troubleshooting a different Hub issue, and when turning off Hub Workspaces in the settings we just get an error message stating "Error saving edits" and it never actually turns it off: 

Amanda__Huber_1-1751305830081.png

 

When accessing the Hub administration

 

page, the workspaces splash screen UX is circular and when clicking 'Go to settings' the splash screen doesn't even go away. Here's a video of the workflow: 

(view in My Videos)

 

Page then opens to this- 

Amanda__Huber_0-1751306805894.png

Console errors- 

Amanda__Huber_0-1751308254298.png

 

 

Please advise. 

Thank you, 

Amanda Huber

3 Replies
JustinPrather
by Esri Contributor
Esri Contributor
3 weeks ago

@Amanda__Huber –

Thanks for bringing this to our attention ... and including errors from the console!

We'll look into this to see if we can reproduce the issue. 

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Amanda__Huber
by MVP Regular Contributor
MVP Regular Contributor
3 weeks ago

Thanks so much @JustinPrather.

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JustinPrather
by Esri Contributor
Esri Contributor
3 weeks ago

We've tried to reproduce what you are seeing, and so far we haven't been able to. 

If you haven't already, refresh your browser cache or try in another browser. If this doesn't work, please reach out to Esri Support Services where they can dive deeper into this for you. 

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