Update 01/14/2026, 02:30pm EST - Issue has been fixed and there are no actions required by users to implement the fix.
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We are aware that Enterprise users are experiencing issues with the Tools page on ArcGIS GeoBIM. The following bug have been identified:
- When running the tools, the job will show as complete with a success message, but all documents will fail with the message "Error syncing document for [document name]". When downloading the error report, an error message will show "Exception: 403 Client Error: Forbidden for url: https:// developer.api.autodesk.com/da/us-east/v3/workitems".
- This issue does not impact ArcGIS Online customers.
Our team is actively investigating this matter and are working toward a fix.
If you have encountered this issue, we encourage you to reach out to us at GeoBIMSupport@esri.com or nnanov@esri.com. Your feedback will help us better understand the situation and track your case effectively. We will keep this post updated and notify users as soon as a fix is ready. To stay informed on the status of this issue you can subscribe to the post and will be notified of any updates.
