Hi,
We have fieldworkers that use an offline workflow with Trimble TDC 600 (Android 8 and Field Maps 24.1.3). We have sideloaded a tpkx basemap on the devices and download a large area and existing data (about 10 layers) and attachments which comes to about 12GB. I successfully downloaded the offline areas on the two devices, and users went out into the field and collected data somewhat successfully. One device was receiving sync errors, but after many tries all the data seemed to be synced so moved on.
For one layer we use hyperlinks to Survey123 (just use Field Maps to reference photos offline), but on both of these devices, Field Maps would crash when they clicked on one of these points. When tested on our TDC600 (Android 10) and iPhone, we do not experience this issue. As the layer data source was the Survey123 layer_results view, I replaced it with the hosted feature layer and that seemed to resolve the issue.
I then had to re-download the large offline area on each device, and this is where I'm coming across many odd errors and have had no success downloading the map:
I can't find any information on these specific errors. Has anyone else experienced this?
Attempts at troubleshooting with no success so far:
This makes it feel very device specific as we do not experience these specific errors on our other devices. Certainly looking at upgrading these devices, but hoping to get these to a usable state again for now. Nothing drastic has changed data or device wise and they downloaded a week ago.
Any suggestions welcome. Thanks.