Offline Map Areas and Password Changes

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07-19-2021 02:04 PM
JohnLivengood
New Contributor III

Most of our staff have offline map areas downloaded to their devices for out of network collection.  Every few months our field staff must change their passwords which seems to wreak havoc on Field Maps.  I'm receiving reports of Field Maps crashing repeatedly.  In Collector we had issues as well, accounts becoming locked, missing maps, and so on.  

One staff member had to uninstall and reinstall Field Maps to be able to sign in with the new user credentials.  The app just kept crashing over and over.  

Any suggestions?  Do I have to ask all our users to sign out of Field Maps prior to changing passwords?  Or potentially removing any offline map areas?

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2 Replies
AaronPulver
Esri Regular Contributor

Are you using ArcGIS Online or Enterprise?

What type of authentication do you use? Built-in AGOL users, SAML, IWA etc...?

Which platforms do you see the issue on? Android or iOS?

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JohnLivengood
New Contributor III

Enterprise 10.81 and the field crews use iOS tablets only.  Authentication is using IWA.  

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