Field Maps App - Unable to Download Offline Areas with Tiled Layers

JennaB2 · ‎03-20-2026

Wondering if anyone has been unable to download offline areas when maps contain tiled layers (aerial imagery, georeferenced plans) and has found any workarounds to ensure offline areas can be used with these types of layers in the Field Maps App?

We've been seeing problems with downloading offline areas in the App since the fall - and our support tickets were attributed to a documented bug.

Are there other resources or apps people have found more reliable than Field Maps?

HannesVogel · ‎03-22-2026

Are you using ArcGIS Online or ArcGIS Enterprise?

JennaB2 · ‎03-25-2026

ArcGIS Online

EmikoCondeso · ‎03-31-2026

I'm also using AGOL and having trouble downloading offline areas in a field map that has a tiled imagery layer that is not a basemap.

JennaB2

Just in case this helps anyone else experiencing the same..

After lots of frustration, and some discussion with ESRI support - I went through and re-published the tiled layers, making sure that the Tiling Scheme used is "ArcGIS Online / Bing / Google Maps" and the Level of Detail is from 17 - 23 (City Block to Room). I also had to remove the Imagery Basemap and the aerial tile source from the webmap.

Unfortunate that instead of using a publicly-hosted aerial imagery layer it seems like we'll need to clip and rehost under our own AGOL for us to make sure the level of detail is published to the level of detail we need while out in the field (eating up our credit storage as well) as it seems that any mismatch of level of detail causes the offline areas to fail.

jsorfleet_COA

I've been having the same issue since updating to the most recent version of Field Maps. If using a device with an older version of Field Maps installed on it, I can create offline areas for maps that have hosted tile layers. Trying to download an offline area to a device running a new version of Field Maps using the same map, I get an error and the offline maps fail to download. Did something on the backend change with the newest update to the Field Maps app?

JennaB2

Just offering another update to clarify my post above - I have only been able to successfully create/download offline areas in Field Maps when a tile is published at full detail (0 - 23 / world - room).

I agree that something has changed from the last app update since we previously had no issues using an imagery service, or even ESRI's own imagery basemap for offline areas. Very frustrating that my last correspondence with ESRI support was that this is a "known limitation" but it's not really acknowledged at the severe impact it's created or that anything is being done to rectify this problem.

This is the help document I was pointed to (although I've experienced the offline failing at packaging in the browser and defining in the app):
Unable to Package Offline Areas for Tile Layers in Field Maps Designer and from Item Detai

JennaB2

Just offering another update to clarify my post above - I have only been able to successfully create/download offline areas in Field Maps when a tile is published at full detail (0 - 23 / world - room).

I agree that something has changed from the last app update since we previously had no issues using an imagery service, or even ESRI's own imagery basemap for offline areas. Very frustrating that my last correspondence with ESRI support was that this is a "known limitation" but it's not really acknowledged at the severe impact it's created or that anything is being done to rectify this problem.

This is the help document I was pointed to (although I've experienced the offline failing at packaging in the browser and defining in the app):
Unable to Package Offline Areas for Tile Layers in Field Maps Designer

jsorfleet_COA

In case anyone else is running into this problem and needs a workaround, I ended up going the route of sideloading multiple different tile packages to the device running Field Maps and was able to download offline maps.

I used the Create Map Tile Package geoprocessing tool to generate tiles only at the scales I was interested in and saved the tile package to an output folder instead of ArcGIS Online.

Here's the guide I followed on how to transfer the tile packages from a computer to Field Maps: How to Load Basemaps (TPK) for Field Maps