Field Maps App Immediately Crashes

[AnninaRupe1]

All,

I have a Google Pixel 7 running Android 16 that I'm trying to use Field Maps on. Yesterday, I was able to open the app and maps, but was running into an issue with a map that I created using the Field Maps Designer. During troubleshooting, I uninstalled/re-installed the app. Now, every time I tap on the Field Maps app button, it brings up the blue Field Maps app screen but immediately closes. I can't do anything. I've tried the following:

• clear cache
• check for updates
• uninstall app/re-start phone/re-install app
  • After re-install, I can open the app to sign into my organization's account, but once I've logged in, the app closes
• uninstall app, install Field Maps Beta
  • Same behavior
• Testing on a different phone: Pixel 8a, Android 16
  • Works as expected
• Disconnecting from Wi-Fi and use cellular data only
  • Same behavior

Anyone know what might be the issue? I fixed the initial problem with the map I created using Field Maps Designer--I just deleted the map, created the layer in ArcPro, uploaded to ArcOnline, and created a map there.

Annina

[AnninaRupe1]

Esri Support is still looking into this issue. If anyone has a similar issue, please contact Esri Support and reference case number 04104217. Thanks!

[ToddW_stl]

do you have any older versions of your phone backed up?  If you're technical or comfortable with it, you could try to roll back to an older version of Android and see if that works.  Also, after looking into it further, the Pixel 7 did not appear to be in the list that received those Feb updates... but it's odd it worked before that date?

[AnninaRupe1 · Accepted solution]

Unfortunately I had to try a factory reset--but at least it solved the issue!

[ColinLawrence]

Thanks for following up and updating on this one @AnninaRupe1 

[Kualiic]

Hi,

Thanks for sharing your experience.  I have a Pixel 7 and seem to be having the same issue, Field Map app immediately crashes.  Can you share more about how you resolved the issue.  How did you do the factory reset?  Thanks 

[ToddW_stl]

@Kualiic - here are the steps from Google documentation:  How to factory reset your Google Pixel phone

[AnninaRupe1]

Thanks, @ToddW_stl, for the reply. I'd like to highlight that it erases everything from your phone, so make sure you do the back up step!

[Kualiic]

Thanks so much for the quick responses.  I'll try a factory reset and report back how it goes.  Thanks so much