No Basemaps in Build 2500

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02-12-2013 12:42 PM
EricPollard1
New Contributor III
The new build, 2500, seems to not want to show any basemaps in the basemap gallery. I am aware of the previous bug and thread, and have tried deleting the cache both manually and through the "Explorer Options" menu, but still cannot get the basemaps to show. I uninstalled and reinstalled the new build as well. I did have AGX build 1750 prior to this, but made sure to uninstall everything. I even went into the basemaps folder in the default install location, and was able to open individual .nmf maps containing the different basemaps (except for Bing - I guess these are now "purchase" only basemaps). In addition, the new "Layers" button only shows a blank palette when clicked, with "Loading" being shown, but seems to never load. Not even sure what is supposed to appear with this layers button.  Any advice?   Thanks -Eric
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33 Replies
MarkBockenhauer
Esri Regular Contributor
For ArcGIS Explorer 2500 a change was made to pull the basemap from ArcGIS Online.
The basemap and layergaller items are pulled from:

http://www.arcgis.com/home/search.html?q=owner%3Aesri_arcgisexplorer&t=content

Do you have access to ArcGIS online?

The Bing basemaps are also included.

Mark
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EricPollard1
New Contributor III
As far as I can tell, I have access to all parts of ArcGIS Online. I can pull up the basemaps directly in AGO, I can download the .nmf's and view them individually (meaning the basemap will be displayed in the contents and the data frame, but still nothing in the basemaps dropdown). From a firewall/proxy standpoint, there is nothing that seems to be blocking this connectivity. As I stated earlier, I can also individually add to the basemaps dropdown each basemap from the "basemaps/server" folder in the default install, or individually open them, and see all basemaps except bing. I do not want to do this for each and every one of our users though, they will not be named properly, bing still doesn't work with this method, etc.
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MarkBockenhauer
Esri Regular Contributor
Does this URL return for you?

http://www.arcgis.com/arcgisuris.xml

you should see:


<?xml version="1.0" encoding="UTF-8"?>

-<ArcGISOnlineURIList> <Name>ArcGIS Online</Name>
<Base>http://www.arcgis.com/</Base>
<Secure>https://www.arcgis.com/</Secure>
<Update>http://www.arcgis.com/updates/</Update>
<PingTest>http://www.arcgis.com/</PingTest>
<BasemapQuery>owner:esri%20title:%22ArcMap%20basemaps%22</BasemapQuery>
<GlobeBasemapQuery>owner:esri%20title:%22ArcGlobe%20basemaps%22</GlobeBasemapQuery>
<SpeedTest>http://www.arcgis.com/arcgisexplorer500/support/downloadtestfile.zip</SpeedTest>
<BingAdaptor>http://serverapi.arcgisonline.com/veadaptor/production/</BingAdaptor>
<NewAccount>http://www.arcgis.com/home/signin.html</NewAccount>
<ForgottenPassword>https://webaccounts.esri.com/CAS/index.cfm?fuseaction=Login.ForgotPwd.ShowForm</ForgottenPassword>
</ArcGISOnlineURIList>


My first thought is that something is blocking or redirecting access to the content.  Once explorer gets the above information (note if you are signed into and organization or using a portal the returned information will reflect what your logged into) the URLs are built up to load the galleries and point to the defaultmap.

It may be helpful to trace the http: calls that are made when ArcGIS Explorer starts up.

You should see all of these successfully returned.

http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/sharing/accounts/self?clientAppType=desktop&culture=en-US&f=json
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/sharing/community/groups?f=json&q=title:%22ArcGIS%20Explorer%20Desktop%20Basemaps%22%20AND%20owner:esri_arcgisexplorer
http://www.arcgis.com/sharing/search?f=json&q=(group:8bf82962492c4421a68b44642a9716bb%20AND%20(type:%22Explorer%20map%22)%20AND%20(tags:DefaultMap%20en-US))
http://www.arcgis.com/arcgisuris.xml
http://www.arcgis.com/sharing/content/items/e615c3ab9f0c45fa8c0dba798b0ded78/data
http://www.arcgis.com/arcgisuris.xml
http://ago-item-storage.s3.amazonaws.com:443
http://www.arcgis.com/arcgisuris.xml
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://services.arcgisonline.com/arcgis/services
http://www.arcgis.com/sharing/accounts/self?clientAppType=desktop&culture=en-US&f=json
http://www.arcgis.com/sharing/community/groups?f=json&q=title:%22ArcGIS%20Explorer%20Desktop%20Basemaps%22%20AND%20owner:esri_arcgisexplorer
http://www.arcgis.com/sharing/search?f=json&sortField=numViews&sortOrder=desc&num=50&q=(group:8bf82962492c4421a68b44642a9716bb%20AND%20(type:%22Explorer%20map%22)%20AND%20tags:en-US%20Basemap)
http://www.arcgis.com/sharing/content/items/394caf40c9224edf9c001f7800292340/info/thumbnail/imagery.png
http://www.arcgis.com/sharing/content/items/5c88ea4fba6544078436f53295549b60/info/thumbnail/imagery-with-labels.png
http://www.arcgis.com/sharing/content/items/2c8ea66bf01c42d6a6ece79290c11b1d/info/thumbnail/us-topo.png
http://www.arcgis.com/sharing/content/items/d28aa9d8cdd44c8bb1d7fd9bf48a355e/info/thumbnail/streets.png
http://www.arcgis.com/sharing/content/items/e0f770e500a942fbab1ea6ac7415f6d1/info/thumbnail/openstreetmap.png
http://www.arcgis.com/sharing/content/items/1909d88c3adc4b628648596501859327/info/thumbnail/__lambeau_public_ArcGISonline_Explorer_Basemaps_en_Physical.png
http://www.arcgis.com/sharing/content/items/458fe3fd55314e378e4bbe1230f2edf6/info/thumbnail/national-geographic.png
http://www.arcgis.com/sharing/content/items/8982fd03b2674e0ca05b79091cc3d3ad/info/thumbnail/terrain.png
http://www.arcgis.com/sharing/content/items/730721372d4a4188ac3ac93d22a22cb7/info/thumbnail/bing-aerials.png
http://www.arcgis.com/sharing/content/items/2e024bdf572b49ed9cc9771ada48c2d0/info/thumbnail/bing-aerials-labels.png
http://www.arcgis.com/sharing/content/items/de8cc05de9f344698dc60275a2204a81/info/thumbnail/light-gray-canvas.png
http://www.arcgis.com/sharing/content/items/58ae5d1e489e48eb8a187c4ff6f21faa/info/thumbnail/oceans.png
http://www.arcgis.com/sharing/content/items/e401dbacc6fa478baaa5e240f991eeb7/info/thumbnail/bingroad.png
http://www.arcgis.com/sharing/community/groups?f=json&q=title:%22ArcGIS%20Explorer%20Desktop%20Basemaps%22%20AND%20owner:esri_arcgisexplorer
http://www.arcgis.com/sharing/search?f=json&sortField=Title&sortOrder=asc&num=50&q=(group:8bf82962492c4421a68b44642a9716bb%20AND%20tags:en-US%20LayerGallery)
http://www.arcgis.com/sharing/content/items/868b043f806a44c0aacb1b62b6585cc0/info/thumbnail/delorme.jpg
http://www.arcgis.com/sharing/content/items/3a9336acc6a0406598080494dc6156f3/info/thumbnail/labels.jpg
http://www.arcgis.com/sharing/content/items/71431f0ad2e2410196683dbff1cff7a4/info/thumbnail/labelsbalck.png
http://www.arcgis.com/sharing/content/items/728952e5fbd74961ad54ffaec84e318f/info/thumbnail/zones.jpg
http://www.arcgis.com/sharing/content/items/18fc16d915b24500b4514d7f3b0f0082/info/thumbnail/density.jpg
http://www.arcgis.com/sharing/content/items/409eda1577ea428ba02d21a75671adc0/info/thumbnail/growth.jpg
http://www.arcgis.com/sharing/content/items/c9a3c283f6a14a86865f3571a1987ea3/info/thumbnail/topo.jpg
http://www.arcgis.com/arcgisuris.xml


The thumbnails listed above get loaded into the gallery.

Also if you use Search in ArcGIS Explorer, and search for "owner:esri_arcgisexplorer"  Does it return content from ArcGIS online?

Mark
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EricPollard1
New Contributor III
Mark - Thank you for all the detailed help. Seems as though it was a simple fix once I started digging around. It was just the "Enable ArcGIS Connection" setting on the service that starts simultaneously with AGX 2500.  See post here --> http://forums.arcgis.com/threads/77719-AGX-2500-Install-Observations?p=273225&viewfull=1#post273225
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CeliaBraves
New Contributor
I know there is no official technical support for public users of ArcGIS Explorer Build 2500, but can someone pllleeeasssssseeeeee help me with this problem? I'm begging; I'm desperate!
I've tried everything and I can't get the basemaps to load. I am supposed to give a presentation to class on ArcGIS Explorer and I can't get it to work on my Dell Latitude laptop with Windows 7, though it works perfectly fine on my desktop computer. I am able to load it on my laptop, it is connected to the server, all the functions/buttons appear to work, but I can't see the basemaps. All I see is a black window for the basemap display. I passed the systems requirement test and I have all the necessary technical requirements, so I don't know why it won't work. If anyone can spare even the smallest grain of advice or support, I would be forever grateful.

Thank you,
Celia
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MarkBockenhauer
Esri Regular Contributor
~All I see is a black window for the basemap display...~
Thank you,
Celia


If it is a black display in 2D, the graphics card driver should be checked, and updated if possible.

The first thing to do is find out what graphics card you have.  the system check
http://cyri.systemrequirementslab.com/cyri_if/1186/10895 
will report the graphics card.  The next thing to try is finding a driver for the graphics card that may resolve the problem. Often this just means getting the newest driver for the card.

From the change appearance of your display dialog click "Advanced Settings" and take a look at the properties for you graphics card.
[ATTACH=CONFIG]22743[/ATTACH]


Once you have determined what graphics card you have and driver, look at the computer makers website (HP, Dell, Toshiba, etc..) to see if there is a new driver for the computer / card available from them.  You can also try getting a driver directly from the graphics card makers web site (NVidia, ATI, Intel etc..).   

If you install a driver that makes things worse, don't panic, you can always start your computer in safe mode, go to the same dialog pictured above and roll back the driver.   New drivers do not always solve the issue, but they often do.   If you do find a driver that works, please share the information.

Thanks,
Mark
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CeliaBraves
New Contributor
Dear Mark,

Thank you so much for your thoughtful reply. I appreciate the time and effort you put into troubleshooting my problem. After determining that there was nothing wrong with my graphic card or driver, I brought my laptop to a computer repair shop and the problem was actually with Windows. They had to re-install Windows and now ArcGIS Explorer is displaying the basemaps. What a pain! But at least the problem is solved and I can go forward with my ArcGIS Explorer presentation.
Thanks again for your kind reply.

Best wishes,
Celia
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EricPollard1
New Contributor III
Back to no basemaps for me ... and the system tray shows an active connection to ArcGIS, and I can see all the xml returns, and I have uninstalled/deleted all reg keys/reinstalled.  No luck so far....
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jasondickeson
New Contributor
I had to go in and look for the old E3 folder on my machine, then manually add in the basemaps that were there. Of course they now are labeled basemap0, 2,3... instead of the origional labels. They default location that it was looking at was a new folder in my documents folder even though it was downloading the nmf files in the correct place. I also had to add a new gis server (services.arcgisonline.com/arcgis/services) since the default one wasn't installing. So far this is working, we'll see if the nmf files get updated or not.
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