ArcGIS Explorer Desktop won't switch to 3D view

[ChrisWeseloh]

ArcGIS Explorer Desktop won't switch from 2D to 3D mode.  When I click the 3D option from the ribbon toolbar, I get the spinning (using Windows 7 32bit) icon and then nothing happens (and 2D is still the option checked in the menu).  However, if I switch to another application and then back again, I often have artifacts of other windows in the viewing area.

My computer passes all of the tests on the "Can You Run It" online test.  I also have the most recent version of the Intel display driver installed (downloaded directly from the Lenovo site).  I've also tried the driver provided by Windows/Windows Update.

It sounds like this is a common problem for this Intel laptop display (http://forums.arcgis.com/threads/11869-ArcGIS-Explorer-1500-crashes-on-launch?p=109671#post109671), but is there any hope?

System Info:

ArcGIS Explorer Desktop 1500

Lenovo R400

CPU
Recommended: Intel Core Duo, SSE2 (or greater) Pentium 4 or Xeon Processors
You Have: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz
PASS

CPU Speed
Recommended: 2.4 GHz
You Have: 2.3 GHz Performance Rated at: 3.795 GHz
PASS

RAM
Recommended: 2 GB
You Have: 2.9 GB
PASS

OS
Recommended: Windows XP minimum SP2, Windows Server 2003 minimum SP1, Windows Vista minimum SP1, Windows Server 2008 or Windows 7
You Have: Microsoft Windows 7 Ultimate Edition (build 7600), 32-bit
PASS

Video Card
Recommended: 256 MB video card with Pixel & Vertex Shader 3.0
You Have: Mobile Intel(R) 4 Series Express Chipset Family
PASS

Features: Recommended attributes of your Video Card
Required  You Have
  Video RAM  256 MB  1.3 GB
  3D  Yes  Yes
  Hardware T&L  Yes  Yes
  Pixel Shader version  3.0  4.0
  Vertex Shader version  3.0  4.0

Free Disk Space
Recommended: 198 MB
You Have: 11.0 GB
PASS

[NickJacob]

Did you find a solution by any chance?  Similar frustrations with first install of 1700.  I have two HP laptops and I've never been able to get AGX to display in 3d (1500 or 1700).  Surely there's a simple fix... just haven't found it documented yet.

Intel(r) HD Graphics
Driver Date: 7/28/2010
Driver Version: 8.15.10.2189

[DavidYip]

Intel has released a new Mobile 4 Series GPU driver on their website that seems to fix the problem.

[NickJacob]

Any chance of providing a link?  I was hoping something like this would come along.  I'm google'ing "Mobile 4 Series GPU driver", but I'd be interested in looking at the source you mentioned.

[LorenPfau1]

I'm having the same problem with build 1700 freezing when I try to switch to 3D mode.

Samsung Q330 running Win 7 Professional with Intel i5 and integrated HD graphics.  I have loaded the latest graphics drivers but the problem persists.

Hoping someone has found a solution that will post to this forum.

Thank you.