ArcGIS 2500 crashes on startup

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06-17-2013 06:42 AM
by Anonymous User
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Original User: BrianBulaw

Dear Tech Support,

I just installed ArcGIS Explorer Desktop version 2500 onto my VMware virtual machine running Windows 8 fully patched. The VM is running on Workstation 9 installed on a Windows 7 physical machine that is also fully patched.

I also first installed the required .Net component using the download link.

When starting the application I get "ArcGIS Connection has stopped working". Clicking either "Check online for a solution" or "Close the program" brings up the same dialog box repeatedly.

I have to kill the program with Task Manager.

Also Secunia is now reporting that C:\Program Files (x86)\Explorer (x86)\bin\python27.dll needs to be updated. The ESRI installer didn't register a separate install of Python, so installing the latest version of Python does not fix the issue reported by Secunia.

Regards,
Brian Bulaw
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