ArcExplorer Hangs/Crashes When a Layer with Labels is Added

[AdamGuo]

I can't figure out why my ArcExplorer won't map anything and hangs when I add ANY layers created by ArcMap with 'Label Features' turned on. The layer will work fine with 'Label Features' is turned off, so it is not a data problem. I am using ArcExplorer 2500.

I know I can convert my labels into annotation but I spoken with the ESRI tech @ the UC conference last week saying that there shouldn't be any issue with dynamic labeling.

Any one with ideas on how I can trouble shoot this?

I am working with a work station and I pass the system check from the ESRI website.

Thank you.

[MarkBockenhauer]

Does the problem occur if you open this layer package?

http://www.arcgis.com/home/item.html?id=7efee83a32b044fb8b213d92ae3a4d9a

It is a point layer with Arial font labels and simple halo.

Mark

[AdamGuo]

Hi Mark,

Yes it still does unfortunately. It will zoom to the area of the points and just hang and become unresponsive. And I will need to go into Task Manager to shut down the program manually.

[AdamGuo]

BUMP..

Anyone else have this issue?

It has been stated before with previous version that it was graphics driver problem. I have the NVIDIA Quadro 6000 with the most up to date driver....

Any ideas?