The user locale has changed

[esptjones]

After the recent AGOL updates, I noticed this option when going to edit my experience builders. When I click 'Reload' it sits at the loading screen and never loads. After multiple refreshes it did not work. I had to clear the cache on my browser to get it to work, but then when I made any changes and published the experience builder, it got stuck on the loading screen again. Has anyone had issues with getting into experience builders after the last AGOL update? 

[Jianxia]

@esptjones , thanks for letting us know. We are investigating it.

[HDR_wShrader]

I'm having the same issue when trying to access my AEC PDS sites.  I cannot access anything Experience Builder related.

[RichardLittlefield]

Any updates? I'm experiencing the same thing. If I open to view the experience builder site, it just "spins" and never opens. If I try and edit the experience it just spins on the loading page, never opening up to the experience editing page. This is on a PDS site as well, but broke with last weeks AGOL update. Seeing this in both Chrome and Edge browser.

[James_Whitacre_PGC]

I am also receiving reports of this error from users, however I have not been able to replicate the error on my browsers. A few users are reporting that the Experience Builder application is not loading at all. I have advised to clear the site or browser cache and this seemed to work for a few users, but not for all users. I am unable to share the app as it is not shared with everyone/public. Wish I could share more info, but the user does not seem particularly savvy with technology as this is part of a community science project and they are a volunteer. That also means that since the user is using their personal computer/browser, the settings are not controlled.

[IoannisPapas]

It happens to us also when trying to access the Experience Builder.
Also cleared the browser Cache but nothing changed.

I have attached a print screen of the error in the browser console window.

[esptjones · Accepted solution]

We found a fix that helped us. If you go to Organization -> General -> Organization defaults, you can set the Language to "Browser Default". Mine was set to US which is was causing the error. Changing it to Browser Default helped. @IoannisPapas , @RichardLittlefield , @HDR_wShrader , @James_Whitacre_PGC 

Let me know if that works for you guys as well!

[HDR_wShrader]

Thanks so much for the help @esptjones !!!!

[RichardLittlefield]

Yep, this solved the issue. Just had to clear the cache after making this organizational change. Then everything worked. Thanks!

[James_Whitacre_PGC]

Thanks @esptjones for the suggestion! I adjusted the settings and my user with the issue appears to have things resolved. I will follow up on this thread if issues come up again.