Pop ups dont show on ArcGIS Experience Builder ArcGIS Online

[apmasmelar_UDFJC]

Hi, I have enabled, and configured pop-ups in my web map, but the web app I built with the builder does not show them. Any ideas how this can be fixed? 

Web Map: VNSI_Datos (arcgis.com)

Experience: https://experience.arcgis.com/experience/ba24e44e146049518f8b6e788c3a4628/page/P%C3%A1gina/ 

Thank´s a lot!

[JohannesLindner]

There should be an option in the Map Widget to allow popups.

https://doc.arcgis.com/en/experience-builder/latest/configure-widgets/map-widget.htm

[TonghuiMing]

@apmasmelar_UDFJC - thanks for bringing this up. I checked your MV and ExB settings, and all configurations should be fine. It appears that the problem may have something to do with the second Coordinates widget here:

TonghuiMing_0-1678084694290.png

In this widget, the added special SR does not support the mouse-hover-to-obtain-coordinate action, which might cause the popup not to show up.

If you remove the second widget or add a new one with SR supporting mouse hover, e.g. 4326, it works fine:

TonghuiMing_1-1678084893468.png

We will take a look at this special case. Thanks for the sample app.

[TonghuiMing]

@apmasmelar_UDFJC The issue mentioned in the original post has be resolved in the recent AGOL 2023 June release.

[zkovacs]

Is there an ETA when this will be resolved in Enterprise? We're on 11.1 and just stumbled upon this thread when looking for a solution for the same issue... Thanks.

[chill_gis_dude]

I am also curious if this plans to be addressed with the Enterprise Experience Builder? As of now if you make any changes to the underlying map driving the experience builder, pop-up attachments are lost and do not show. To be honest, Enterprise ExB pales in comparison to AGOL ExB and is barely useable at times. 

[TonghuiMing]

@chill_gis_dude @zkovacs That would be picked up by Enterprise v11.2 and later.

[D_AnneHammond]

I just ran into this issue as well.  All settings appear to be as expected and all enabled popups *should* come up with no issue.  The popups work fine in the map, and while I'm editing the app using Live View, but one of the popups doesn't work at all while simply viewing the app.