Custom Report/Print Service Error on ExB App on Enterprise 11.3

[davidson]

Hi all,

I'm trying to generate reports in Experience Builder based on a custom report template created in ArcGIS Pro and published to an Enterprise 11.3 environment. I followed this blog post on how to configure the report template and publish it: https://www.esri.com/arcgis-blog/products/arcgis-enterprise/national-government/creating-a-custom-pr...

However, when I configure the print widget in ExB and try to produce a report I always get a error on the results tab of the widget. The workflow I'm trying to test here is performing a query first (using the Query widget) and then print a report based on the results.

Checking the logs on the server manager I see two messages. One saying that the "containing process for the [report] job has crashed" and the other "instance of the service [custom GP service] crashed".

Nothing I've tried so far has worked or triggered a different error.

Would appreciate any ideas!

[AzizaParveen1]

Hi @davidson ,

The error message indicates the print gp service is failing. I don't think it is a Experience Builder issue. Tagging print service owner @TanuHoque, he may have suggestions to resolve this issue.

[TanuHoque]

@davidson 

does the default (out of the box) print service work? or your print service work to print only map/layout basically you are not asking for any reports? Just want to figure out if the crash is specific to report generation or in general?

[davidson]

Yes, the default print service works and my custom service also works if I print one of the default layouts - it's only with my custom reports that it's failing. 

Thank you

[davidson]

Hi @TanuHoque 

I've tested the same process in a third Enterprise environment and got the same result/error. Would appreciate your thoughts on troubleshooting this issue.

Thanks