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AGOL Web Experience App Print Widget Problems

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01-28-2025 12:23 AM
HeidrunHambuecken
New Contributor

Hi all,
I’m using AGOL to publish a Web Experience for the inhabitants of our region.
I published a 10 km² image (800 dpi, tiff) of our map in the experience as a tiled imagery layer, because we are not allowed to show our vector files to the public. To get information from this raster, I published our vector files as tile layers in the background of the raster, so that the vectors stay invisible, but anyone can get their information by clicking on the map (pop-up).
This works fine, but I have issues regarding printing pdf-exports of the map. For us it is crucial for the user to be able to print any part of the map in a scale ranging from 1:80000 to 1:4000. For this I am using the printing widget.
The problem is that the quality of the result is very bad (see pictures below).
I tried to upload the imagery tiles by exporting the tile cache as .tpkx from Pro and the resulting quality got a little better, but it’s still not good enough. I know that the images uploaded get set to a dpi of 96 but I do not know how to improve that.
I could publish a dynamic imagery layer but this one cannot be shared with the public.
Is there any way I can fix this?
I’m sorry if there is any confusion concerning the description of the layers, I use AGOL in German and it might differ from the English naming.

Any help would be appreciated!

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2 Replies
TanuHoque
Esri Regular Contributor

@HeidrunHambuecken 

is it possible for you to share you webmap/service etc. to help us reproduce this on our side?

also, is your service published on an enterprise server or on arcgis online?

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HeidrunHambuecken
New Contributor

Hi @TanuHoque,

thank you for your reply. Unfortunately I'm not allowed to share my data with the public yet.
But we have opened a case at the Esri support and our request is still in progress.
I publish my services on ArcGIS Online.

Regards, Heidrun