When you highlight an Experience on your organization's Gallery page in ArcGIS Online, clicking on its thumbnail image should open the Experience. Currently clicking on the thumbnail takes you to the item's detail view page.
Our goal for featuring content in our organization's Gallery is to help people directly access popular or exemplary content. Forcing a visitor to the Gallery to have to go through the item details page is creating an extra, unnecessary step for the user.
The View link in the item's gallery card's menu does indeed open the Experience.
When you mouse over the thumbnail image, a View link is also displayed, and one would expect it to behave the same as the above View link, taking the user to the Experience, not its item detail page.