Many infrastructure management organizations use unique record identifiers that follow a pattern involving punctuation characters. For example:
The full-text search introduced to ExB with the Oct. 2023 update doesn't consider hyphens as a character that separates words. Therefore searching for "MH1234" or "WMH32" doesn't bring up any suggestions. It is not very user friendly to have to type out prefixes, and it is inconsistent with how ArcGIS Field Maps search behaves.
Beyond the infrastructure management industry, there are other more general cases to be made:
Are you using a hosted feature layer that has an index setup on the field you are searching? If it does the - should be treated as a separator and work with your example. This is your case working on a hosted feature layer with an full text index on the field working in Map Viewer and the JSAPI search widget.
Thank you for the reply. In my case it is *not* a hosted feature layer. It is a service from our on-premise ArcGIS Enterprise (Geodatabase + Server) that is used in ArcGIS Online as an item of type feature layer.
Good to know hosted feature layers work that way. I appreciate you pointing that out.
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