WEBGISDR - error - can't access shared location

[User35488]

Hello There,

While trying to execute webgisdr utility, we are facing below error. Kindly suggest.

I am running this utility on portal deployed server

C:\Program Files\ArcGIS\Portal\tools\webgisdr>webgisdr.bat -e -f arcgisEnterpriseBkp.properties
==================================================

Starting the WebGIS DR utility.
==================================================

Cannot access the location \\Network_Storage_Location.

Exiting the WebGIS DR utility.
C:\Program Files\ArcGIS\Portal\tools\webgisdr>

Environment: Federated

SERVER 1:
Portal 10.6 Server
USER1 running this service

SERVER 2:
ArcGIS Server 10.6
Data Store

USER1 running these services

Network_Storage_Location : Access and Write permission to USER1 on this location

SHARED_LOCATION = \\1.2.3.4\GISStore\EnterpriseBackup\SHARED_LOCATION

BACKUP_LOCATION = \\1.2.3.4\GISStore\EnterpriseBackup\BACKUP_LOCATION

Thanking you all for kind support
-AS

[JonathanQuinn]

Does the user running the DR tool have access to the directories as well?

[User35488]

Yes, Infact i ran the DR tool by USER1(mentioned above)

[User35488 · Accepted solution]

Resolved issue with quite simple fix.

Network Locations need to be with some extra SLASH's in properties file

SHARED_LOCATION = \\\\1.2.3.4\\GISStore\\EnterpriseBackup\\SHARED_LOCATION

BACKUP_LOCATION = \\\\1.2.3.4\\GISStore\\EnterpriseBackup\\BACKUP_LOCATION

With Regards

-AS

[Amarz]

UPDATE: Error was due to newly created Files not being shared to ArcGIS Server Account.

@JonathanQuinn I am running into a similar issue. Can you review?

I am attempting to back up my MAP01 portal configuration located on Drive E: (Data) to a different Drive F: (Backup)

webgisdr config:

| MAP01 = Server | Backup = Mapped Drive | tempbackups = folder | backups = folder |

SHARED_LOCATION= \\\\MAP01\\Backup\\tempbackups

BACKUP_LOCATION = \\\\MAP01\\Backup\\backups

The error I am getting is the same. 'Cannot access the location \\MAP01\Backup\backups'

I am logged into my ArcGIS Server Account which has Full Access to both my E: & F:

Thank you for your assistance.

[JonathanQuinn]

The DR needs to read from the SHARED_LOCATION path, while each component needs write access to the SHARED_LOCATION path. The DR tool needs to write to the BACKUP_LOCATION path. Have you verified that the account running the DR tool can read/write to \\MAP01\Backup\backups?