Webgisdr Backup Error

[Luiz_AmadeuCoutinho]

I´m trying to backup my GIS Server before to upgrade (10.4.1 to 10.5.1) using the webgisdr command on linux and every time I got a error msg on Arcgis Server backup:

It´s a single machine using :

Portal for ArcGIS

Webadaptor

ArcGIS Server

10.4.1 version on Linux

Here the error:

......

Starting the webgisdr utility.

Starting the backup process with the webgisdr utility.

Starting the backup for Portal for ArcGIS.

Starting the backup for ArcGIS for Server.

Starting the backup for ArcGIS Data Store.

The following Portal for ArcGIS has been backed up successfully:

Admin Url: https://myurl:7443/arcgis/portaladmin

The backup of Portal for ArcGIS has completed in 00hr:06min:03sec.

Failed to back up the ArcGIS for Server.

Admin Url: https://myurl:6443/arcgis/admin.

{"code":500,"messages":["Servlet execution threw an exception"],"status":"error"}

The following ArcGIS Data Store has been backed up successfully:

Admin Url: https://myurl:2443/arcgis/datastoreadmin

The backup of ArcGIS Data Store has completed in 00hr:06min:27sec.

The backup of Web GIS components has completed in 00hr:06min:30sec.

Stopping the webgisdr utility.

[JonathanQuinn]

Are you able to backup the Server using exportSite from the Server Admin API?  Prior to doing so, set the logs to debug.

[Luiz_AmadeuCoutinho]

Hi Jonathan

We are using Portal for ArcGIS and Federated Server and the exportSite works well but the backup is only for Portal Content and Datastore.

I´m talkink to support from ESRI (here in Portugal). The big problem now is :

We can´t acess the  Url: https://myurl:6443/arcgis/admin 

[JonathanQuinn]

On the machine running the DR tool, (presumably the Portal machine), can you reach that URL?  If it's federated, then I can't imagine it's not reachable.